Return & Refund Policy
Returns & Refunds
We want you—and your pet—to love every purchase.
If you're not completely satisfied, we're here to help.
Return Window
Returns are accepted within 30 days of delivery.
Return Eligibility
To qualify for a return, items must:
- Be unused
- Be in original condition
- Include original packaging
- Not be marked as Final Sale
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the item
- Photos of the packaging
We'll work quickly to make things right.
Refund Process
Once your returned item has been received and inspected, we'll notify you regarding approval.
Approved refunds will be issued back to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Non-Returnable Items
For hygiene and safety reasons, some products cannot be returned after use, including:
- Used grooming products
- Personalized items
- Clearance items
- Gift cards